Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns centre
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 60 days from the date of purchase
- In unused and resellable condition
- In the original packaging with tags intact
What about the 60-day money back guarantee?
Our 60-day money back guarantee means that you can try our undies and return them if they don't work as promised. This applies to one pair of underwear only. If you are returning under our 60-day money back guarantee due to faulty underwear, or the underwear not working as promised, please let us know the fault you experienced in the notes and we will process this ASAP. You can also choose to add any images if you wish.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
Yes. Please submit an exchange through the returns centre and you will receive further information on the exchange process.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, please refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. This time can vary depending on your bank.
My question is not addressed...
If you have any queries regarding return or refund, please reach out to us.